Please call after 11am, if you have general enquires.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Rowhedge Medical Practice 01206 728585 or Rowhedge & University of Essex 01206 794484
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment up to 2 weeks in advance during opening times:
- phone us on Rowhedge Medical Practice 01206 728585 or Rowhedge & University of Essex 01206 794484
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use the Anima service
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Extended access
The extended access service offers patients appointment times on the evenings and Saturdays. If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available:
- 6:30pm to 8pm, Monday to Friday
- 9am to 5pm, Saturdays
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on Rowhedge Medical Practice 01206 728585 or Rowhedge & University of Essex 01206 794484 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.